Returns

Returning Products

  1. After receipt of the Products ordered, the Consumer will have fourteen (14) days to return the goods to VANMOKUM B.V., without giving reasons for this, based on his Right of withdrawal, provided that the Product is unopened and undamaged.
  2. After receipt of the Product, VANMOKUM B.V. will reimburse the Consumer for the invoice value of the Product, within thirty (30) days.
  3. In the event that a Consumer invokes his Right of withdrawal, the risk and costs of returning the goods shall be at the expense of the Consumer.
  4. The Consumer will be obliged to take all appropriate measures to prevent damage to the Product and/or packaging.
  5. Damaged Products shall never be taken back by VANMOKUM B.V..
  6. A Consumer may not invoke his Right of withdrawal in the event that the ordered Product has been manufactured in accordance with the personal preferences of the Consumer, or in the event that in accordance with its nature, it cannot be taken back.